RETURNS AND EXCHANGES
1. RETURN & EXCHANGE POLICY
WE TRULY INSIST ON PROVIDING HIGH VALUABLE PRODUCTS, AND TO ENSURE OUR CUSTOMERS SATISFACTION. THEREFORE, WE ALSO ACKNOWLEDGE THAT THERE MIGHT BE TIMES THAT THE CUSTOMER NEEDS TO EXCHANGE OR REFUND THE PRODUCT BOUGHT AT THAT POINT AND FOR THIS REASON, IF THE CUSTOMER DECIDES TO CHANGE THEIR CHOICE WITHIN 14 DAYS FROM THE PURCHASE DATE, WE AGREE ON EXCHANGING OR RETURNING THE PRODUCT WITH THE FOLLOWING TERMS & CONDITIONS APPLY:
- IF THE PRODUCT IS IN GOOD CONDITION & THE AVAILABILITY OF RECEIPT FROM THAT PARTICULAR ORDER/S ALONG WITH THE PRODUCT PACKAGING THAT IT COULD BE REPLACED IN OUR MAIN OFFICE/SHOWROOM OR STORAGE. OTHERWISE, IT CAN’T BE EXCHANGED OR RETURNED IF THERE’S NO SIGN OF PRODUCT DAMAGE UPON PURCHASE.
- RETURN & EXCHANGE FOR ANY ELECTRONIC DEVICES THAT HAVE BEEN OPENED AND/OR INSTALLED ARE STRICTLY PROHIBITED UPON OPENING IT FROM THE PACKAGING OR USING IT UNLESS IT HAD DAMAGE FROM THE BEGINNING WHILE PURCHASING. HENCE, WE HAVE THE RIGHT NOT TO ACCEPT THE RETURN.
- RETURNING OR EXCHANGING THE PRODUCT WHILE IT’S ON SPECIAL PROMOTION OR SALE IS STRICTLY PROHIBITED.
- CASH REFUND WILL BE MADE ON THE SAME DAY UPON PURCHASE.
- REFUND THROUGH BANK (K-NET, VISA, MASTER CARD) REQUIRES NOT LESS THAN 4-6 WEEKS BASED ON THE BANK’S POLICIES & BUILD IT COMPANY ISN’T RESPONSIBLE FOR THIS DELAY.
- CUSTOMER HAS THE RIGHT TO EXCHANGE THE PRODUCT/S WITH COUPONS, HAVING SIMILAR PURCHASE VALUE.
- GIFT CERTIFICATES ARE NON-REFUNDABLE.
- ALL DIGITAL SERVICES, SOFTWARES AND SALES ARE NON-REFUNDABLE.
- ITEMS TO BE RETURNED SHALL BE IN ITS ORIGINAL CONDITION SO THAT BUILD IT COMPANY COULD SELL IT TO ANOTHER CLIENT. IN CASE OF REMOVING LABELS AND COVERS, THE ITEM CANNOT BE RETURNED AS THE ITEM THEN BECAME USED AND CANNOT BE SOLD AS A NEW TO ANOTHER CLIENT.
- IF THE CLIENT PURCHASED A COMPLETE COMPUTER THROUGH BUILD IT COMPANY SITE, BUILD IT COMPANY SHALL NOT ASSEMBLE CYUSTOM DEVICES OR FULFIL THE PURCHASE OF SPECIAL OR CUSTOM ITEMS THE DEVICES UNTIL THE CLIENT PAY 100% FROM ITS PRICE AS ADVANCE PAYMENT (UNLESS OTHERWISE WRITTEN AND SIGNED AGREEMENT WAS ESTABLISH BETWEEN THE COMPANY AND THE CUSTOMER). IF THE CLIENT WISHES NOT TO COMPLETE PURCHASING PROCESS, BUILD IT COMPANY WILL FOLLOW THE STRINGET RULES DESCRIBED BEST IN SECTION 10. CUSTOM ORDER(S) CANCELATION AND RETURNS, BECAUSE THE COMPANY WILL NOT BE TO SELL SUCH DEVICES WHERE IT IS TAKEN OUT OF ITS PACKS AND COULD NOT BE SOLD AS A NEW.
- IN CASE OF ANY DAMAGED OR FAULTY ITEM, CUSTOMER MUST HAVE TO INFORM OUR CUSTOMER SUPPORT TEAM WITHIN 2 HOURS OF RECEIVING THE PRODUCT EXCLUDING ALL DIGITAL ITEMS ITUNES, PLAYSTATION DIGITAL CARDS ARE COMPLETELY NOT APPLICABLE FOR RETURN OF REFUNDS AFTER SEAL HAS BEEN OPENED.
2. CUSTOM ORDER(S) CANCELATION AND RETURNS
- THE CUSTOMER IS TO PAY THE FULL PRICE OF THE CUSTOM ORDER(S) TO CONFIRM THE SALE UNLESS OTHERWISE WRITTEN AND SIGNED AGREEMENT WAS ESTABLISH BETWEEN THE COMPANY AND THE CUSTOMER), AND ISSUE THE FINAL INVOICE WITH THE PRODUCT ON THE AGREED DATE, CONSIDERING NO UNFORESEEN EVENTS OCCUR THAT RESULT IN DELAYS OF THE PRODUCT.
- CANCELATION OF CUSTOM BUILD, OR MADE TO ORDER, OR REFERRED IN ANY NAME WITH THE SIMILAR PRODUCT SPECIFICATION, IS ONLY VIABLE UP TO THE FIRST 24-HOURS FROM THE TIME OF ISSUING THE INVOICE OF FINAL SALE.
- AFTER THE FIRST 24 HOURS AND UP TO THE NEXT 72 HOURS, A CHARGE OF 25 KWD (KUWAITI DINARS) IS TO BE PAID FOR PROCESSING OF THE ORDER CANCELATION.
- AFTER THE FIRST 96 HOURS, THE ORDER IS NON-REFUNDABLE OR CANCEABLE.
- CUSTOMER AGREES THAT THE CUSTOM ORDER(S) HAVE BEEN CLEARED AND APPROVED BEFORE DELIVERY, AND ANY SORT OF DAMAGES, AND/OR FAILURES ARE TO BE ASSESSED BY THE TEAM BUT BUILD IT COMPANY ARE AND WILL NOT BE FOR THE DAMAGES THAT WILL OR HAVE HAPPENED AFTER ORDER(S) ARE IN THE CUSTOMERS CUSTODY.
- CUSTOMIZED ORDERS, ELECTRONIC DEVICES AND VIRTUAL PRODUCTS (LIKE ITUNES, PLAYSTATION DIGITAL CARDS, AND OTHERS SIMILAR) ARE COMPLETELY NOT APPLICABLE FOR RETURN OF REFUNDS AFTER SEAL HAS BEEN OPENED.
- IN CASE OF ANY DAMAGED OR FAULTY ITEM, CUSTOMER MUST HAVE TO INFORM OUR CUSTOMER SUPPORT TEAM WITHIN 2 HOURS OF RECEIVING THE PRODUCT EXCLUDING ALL DIGITAL ITEMS ITUNES, PLAYSTATION DIGITAL CARDS ARE COMPLETELY NOT APPLICABLE FOR RETURN OF REFUNDS AFTER SEAL HAS BEEN OPENED.
- IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE SEND AN EMAIL AS SOON AS POSSIBLE TO BUILDITKUWAIT@GMAIL.COM. WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST. HOWEVER, ONCE AN ORDER HAS BEEN SUBMITTED CANNOT BE CANCELLED OR MODIFIED. ONCE YOU HAVE RECEIVED YOUR ONLINE ORDER, PLEASE REFER TO OUR RETURN INSTRUCTIONS INCLUDED WITH YOUR SHIPMENT. IF YOU WOULD LIKE TO PURCHASE A DIFFERENT PRODUCT, PLEASE CONTACT OUR OFFICE: +96599909363.
3. "OUTLET!" CATAGORY PURCHASES
- ALL PRODUCTS PURCHASED FROM OUR OUTLET SECTION ARE FINAL SALE AND CANNOT BE RETURNED, EXCHANGED, OR REFUNDED UNDER ANY CIRCUMSTANCES. ANY DEFECTS OR IMPERFECTIONS ARE SHOWN IN THE PRODUCT IMAGES. BY COMPLETING YOUR PURCHASE, YOU AGREE TO THESE TERMS.
