TERMS AND CONDITIONS
1. TERMS DEFINITION AND APPLICATION
1.1 THIS SET OF TERMS AND CONDITIONS IS INTENDED TO SERVE AS A CONTRACTUAL AGREEMENT BETWEEN:
- BUILD IT COMPANY, OFFICIALLY REPRESENTED BY THE WEBSITE: WWW.BUILDITKWT.COM, AND DOING BUSINESS UNDER THE NAME BUILD IT COMPUTER HARDWARE SERVICES & RETAIL OF ELECTRONIC DEVICES (FORMALLY KNOWN AS "شريكة بِلد أي تي كمبيوتر هارد وير سيرفيسز للبيع بالتجزئة للاجهزة الالكترونة").
- THE CONSUMER, WHO MAKES PURCHASES EITHER VIA THE WEBSITE: WWW.BUILDITKWT.COM OR AT PHYSICAL STORES UNDER THE NAME OF BUILD I.T COMPANY, HEREINAFTER REFERRED TO AS "THE CUSTOMER".
1.2 GENERAL TERMS OF SALE ("TERMS AND CONDITIONS"):
- THESE SALES TERMS ("TERMS AND CONDITIONS") APPLY TO ALL OFFERS, TRANSACTIONS AND PURCHASES OF PRODUCTS (INCLUDING BUT NOT LIMITED TO, HARDWARE AND/OR SOFTWARE) ("PRODUCTS") OR SERVICES ("SERVICES") THAT ARE SOLD VIA THE WEBSITE WHERE THESE CONDITIONS ARE POSTED ("SITE") BY: (A) US, BUILD IT COMPANY (WITH "US", "WE" OR "OUR" INTERPRETED ACCORDINGLY) THE SELLER, TO (B) YOU, THE BUYER, THE CUSTOMER (WITH "YOU" OR "YOUR" INTERPRETED ACCORDINGLY).
- ALL PURCHASES ARE CONCLUSIVE, CANNOT BE CANCELLED AND ARE NON-REFUNDABLE, EXCEPT AS OUTLINED IN THE RELEVANT RETURNS POLICY.
- ALL ORDERS ARE TO BE FULFILLED WITHIN 3 BUSINESS DAYS ACROSS KUWAIT, UNLESS OTHERWISE MENTIONED IN SHIPPING POLICY.
2. TERMS OF USAGE
- WELCOME TO OUR DIGITAL STORE! BUILD IT COMPUTER HARDWARE SERVICES & RETAIL OF ELECTRONIC DEVICES WILL OFFER THEIR SERVICES BASED ON THE FOLLOWING TERMS, WHICH THE CUSTOMER CONSENTS TO UPON CONFIRMATION ON THE OFFICIAL INVOICE OR AT CHECK OUT.
- IF YOU BROWSE OR SHOP ON THE WEBSITE, YOU HAVE VOLUNTARILY ACCEPTED THESE TERMS OF CONDITIONS, IN THEIR ENTIRETY. PLEASE REVIEW THEM THOROUGHLY.
3. PRIVACY
- PLEASE TAKE A LOOK AT OUR PRIVACY POLICY, WHICH ALSO APPLIES TO YOUR VISIT TO OUR WEBSITE, TO GRASP OUR OPERATIONS.
4. YOUR REPRESENTATIONS
- YOU CONFIRM THAT THE INFORMATION YOU PROVIDE WHEN PLACING YOUR ORDER IS CURRENT, ACCURATE, AND IS SUFFICIENT FOR US TO PROCESS YOUR ORDER.
- YOU ARE OBLIGATED TO MAINTAIN AND PROMPTLY UPDATE YOUR ACCOUNT INFORMATION WITH US FOR ACCURACY AND COMPLETENESS.
- UNLESS OTHERWISE AGREED, OR REQUIRED BY KUWAITI LAW, ANY WARRANTIES PROVIDED IN RELATION TO PRODUCTS OR SERVICES ONLY APPLY TO YOU ON THE CONDITION THAT YOU ARE A CONSUMER AND NOT A RESELLER OF THE MENTIONED.
- YOU SHOULD NOT ASSUME ANY WARRANTY, COMMITMENT OR ANY OTHER OBLIGATION BY YOU OR ON OUR BEHALF OF A PRODUCT MANUFACTURER, LICENSOR, SUPPLIER OR RESELLER WITHOUT OUR PRIOR WRITTEN PERMISSION.
5. DIGITAL COMMUNICATIONS
- WHEN YOU VISIT THE BUILD IT COMPANY WEBSITE OR SEND US EMAILS, YOU ARE INTERACTING WITH US IN A DIGITAL MANNER.
- YOU CONSENT TO RECEIVE RESPONSES FROM US ELECTRONICALLY.
- WE WILL RESPOND TO YOU VIA EMAIL OR BY POSTING NOTIFICATIONS ON THIS SITE.
- YOU ACKNOWLEDGE THAT ALL CONTRACTS, ALERTS, REVELATIONS AND OTHER COMMUNICATIONS THAT WE PROVIDE TO YOU ELECTRONICALLY MEET ANY LEGAL REQUIREMENT THAT SUCH COMMUNICATIONS BE IN WRITING.
6. COPYRIGHT
- ALL CONTENT DISPLAYED ON THIS SITE, INCLUDING TEXT, GRAPHICS, LOGOS, BUTTON ICONS, IMAGES, AUDIO CLIPS, DIGITAL DOWNLOADS, DATA COMPILATIONS, AND SOFTWARE, IS THE OWNERSHIP OF BUILD IT COMPANY OR ITS CONTENT PROVIDERS AND GUARDED BY INTERNATIONAL COPYRIGHT LAWS.
- THE AGGREGATION OF ALL CONTENT ON THIS SITE IS THE EXCLUSIVE OWNERSHIP OF THE BUILD IT COMPANY, WITH COPYRIGHT AUTHORSHIP FOR THIS COLLECTION BY BUILD IT COMPANY, AND SHIELDED BY INTERNATIONAL COPYRIGHT LAWS.
8. TERMS OF USE
- USING THE SERVICES OF WWW.BUILDITKW.COM IMPLIES YOUR ACCEPTANCE OF OUR PRIVACY POLICY AND YOUR AGREEMENT TO HOW WE COLLECT AND PROCESS YOUR DATA.
- BUILD IT COMPANY HOLDS YOUR PRIVACY IN HIGH REGARD AND ADHERES TO ALL LAWFUL STANDARDS FOR DATA HANDLING.
- WE ENSURE THE PRIVACY OF ALL USERS AND VISITORS OF OUR SITE AND CLEARLY STATE HOW WE USE YOUR PERSONAL DATA.
- WE HOLD OUR CUSTOMER'S DATA IN HIGH ESTEEM AND DO NOT ENGAGE IN ITS SALE TO OTHER PARTIES.
9. RETURN AND EXHANGE POLICY
- WE STAND BEHIND THE QUALITY OF OUR PRODUCTS, STRIVING FOR OUR CUSTOMER'S SATISFACTION. WE RECOGNIZE THAT THERE MAY BE INSTANCES WHERE A CUSTOMER MAY NEED TO EXCHANGE OR RETURN A PRODUCT. WITHIN 14 DAYS OF PURCHASE, WE WILL ACCEPT RETURNS OR EXCHANGES UNDER CERTAIN CONDITIONS.
- THE PRODUCT MUST BE IN GOOD CONDITION AND ACCOMPANIED BY THE RECEIPT AND ORIGINAL PACKAGING. HOWEVER, ELECTRONIC DEVICES THAT HAVE BEEN OPENED OR INSTALLED CANNOT BE RETURNED OR EXCHANGED UNLESS THEY WERE DAMAGED AT THE POINT OF SALE.
- WE RESERVE THE RIGHT TO REFUSE RETURNS ON ITEMS PURCHASED DURING SALES OR PROMOTIONS.
- CASH REFUNDS WILL BE PROCESSED ON THE SAME DAY OF PURCHASE, WHILE BANK REFUNDS MAY TAKE 4-6 WEEKS, SUBJECT TO THE BANK'S POLICY.
- PRODUCTS CAN ALSO BE EXCHANGED FOR COUPONS OF EQUIVALENT VALUE.
- NOTE THAT GIFT CERTIFICATES, DIGITAL SERVICES, SOFTWARE, AND ALL SALES ARE FINAL AND NON-REFUNDABLE.
- RETURNED ITEMS SHOULD BE IN ORIGINAL CONDITION TO BE RESOLD.
- PLEASE REVIEW THE RETURN POLICY PAGE FOR GREATER DETAIL.
10. CUSTOM ORDER(S) CANCELLATION AND RETURNS
- CUSTOM ORDERS REQUIRE FULL PAYMENT TO CONFIRM THE SALE.
- CANCELLATIONS ARE ONLY ACCEPTED WITHIN THE FIRST 24 HOURS AFTER THE FINAL SALE INVOICE HAS BEEN ISSUED.
- A FEE OF 25 KWD IS APPLIED FOR CANCELLATIONS MADE BETWEEN 24 AND 72 HOURS AFTER THE INVOICE.
- BEYOND 96 HOURS, THE ORDER CANNOT BE CANCELLED OR REFUNDED.
- ANY DAMAGES OR FAILURES AFTER DELIVERY ARE NOT THE RESPONSIBILITY OF BUILD IT COMPANY.
- CUSTOM ORDERS, ELECTRONIC DEVICES, AND VIRTUAL PRODUCTS (E.G., ITUNES, PLAYSTATION DIGITAL CARDS) ARE NOT ELIGIBLE FOR RETURN OR REFUND ONCE THEIR SEALS ARE BROKEN.
- IN CASE OF ANY FAULTY OR DAMAGED ITEM, OUR CUSTOMER SUPPORT TEAM MUST BE INFORMED WITHIN 2 HOURS OF RECEIPT.
- TO MODIFY OR CANCEL YOUR ORDER, PLEASE EMAIL BUILDITKUWAIT@GMAIL.COM AT YOUR EARLIEST CONVENIENCE.
- HOWEVER, ONCE AN ORDER HAS BEEN SUBMITTED IT CAN'T BE ALTERED OR CANCELLED.
- "GALLERY" CATAGORY PRODUCT ITEMS ARE NOT FOR SALE.
- IF AN ORDER IS PLACED FROM "GALLERY" CATAGORY PRODUCT ITEMS IT IS CONSIDERED AS A REQUEST FOR SUPPORT ONLY.
- FOR OTHER PRODUCT INQUIRIES, PLEASE CONTACT OUR OFFICE: +96599909363.
11. TERMS OF PAYMENT
- THE COST OF THE PRODUCTS OR SERVICES YOU ORDER WILL BE THE PRICE IN EFFECT AT THE TIME OF DISPATCH OR DELIVERY.
- THE PRICE MAY BE STATED ON THE SITE OR AN ORDER ACKNOWLEDGEMENT, BUT THE FINAL AUTHORITY IS THE PRICE WE NOTIFY YOU AT THE TIME OF OUR ACCEPTANCE.
- WE MAINTAIN THE RIGHT TO WITHDRAW ANY DISCOUNTS AND ADJUST PRICES TO REFLECT CHANGES IN MATERIAL, LABOR, TAXES, DUTIES, OR EXCHANGE RATES.
- IF THERE ARE ANY ERRORS IN PRODUCT DESCRIPTIONS OR PRICING, WE WILL INFORM YOU PRIOR TO DISPATCH.
- IF YOU DECIDE TO PROCEED, YOU ACKNOWLEDGE THAT THE PRODUCT OR SERVICE WILL BE PROVIDED ACCORDING TO THE REVISED DESCRIPTION OR CORRECTED PRICE.
- DELIVERY IS LIMITED TO SPECIFIED "AREAS" IN KUWAIT UNLESS OTHERWISE NOTED IN OUR SHIPPING AND PAYMENT POLICY PAGE.
- PRICES DO NOT INCLUDE SHIPPING COSTS, VAT, OR OTHER TAXES OR DUTIES. THESE COSTS, WHERE APPLICABLE, WILL BE ADDED TO THE TOTAL PRICE.
- YOU AGREE TO PAY THESE COSTS AS SPECIFIED ON OUR SITE WHEN YOU PLACE YOUR ORDER.
- PAYMENT IS REQUIRED PRIOR TO DELIVERY AND MUST BE MADE USING THE METHODS INDICATED ON OUR SITE. UNLESS OTHERWISE STATED, FULL PAYMENT IS REQUIRED, REGARDLESS OF ANY CLAIMS FOR SHORT DELIVERY OR DEFECTS. CREDIT OR DEBIT CARDS WILL BE CHARGED UPON PRODUCT DISPATCH OR SERVICE COMMENCEMENT.
- WE MAY VERIFY CREDIT OR DEBIT CARD PAYMENTS BEFORE ACCEPTANCE.
- NO DEDUCTIONS FOR COUNTERCLAIMS OR SET-OFFS CAN BE MADE WITHOUT OUR WRITTEN CONSENT.
- WE RESERVE THE RIGHT TO PURSUE YOU FOR THE PRICE OF THE PRODUCTS AFTER PAYMENT HAS BECOME DUE, EVEN IF WE HAVE NOT YET TRANSFERRED THE PRODUCT'S OWNERSHIP TO YOU.
- INTEREST WILL BE CHARGED ON LATE PAYMENTS, ACCRUING DAILY AT THE MAXIMUM RATE ALLOWED BY LAW UNTIL FULL PAYMENT IS RECEIVED.
- YOU MUST COMPENSATE US FOR ANY EXPENSES INCURRED IN COLLECTING LATE PAYMENTS.
- PLEASE REVIEW THE SHIPPING AND PAYMENT POLICY PAGE FOR GREATER DETAIL ON PAYMENT METHODS AND ITEMS.
12. ORDER TERMINATION
IN CASES WHERE YOU DECLARE BANKRUPTCY, ARRANGE A DEBT SETTLEMENT WITH CREDITORS, ARE SUBJECTED TO A COURT ORDER FOR LIQUIDATION, EXPERIENCE SIMILAR FINANCIAL DISTRESS, OR WE BELIEVE THAT YOU'RE UNABLE TO SETTLE YOUR DEBTS WHEN DUE; OR IF YOU MISS ANY PAYMENT DEADLINES OR VIOLATE ANY OF THESE TERMS, WE HOLD THE RIGHT, WITHOUT COMPROMISING OUR OTHER RIGHTS, TO TAKE THE FOLLOWING ACTIONS:
- WE MAY HALT ANY PRODUCTS IN TRANSIT, SUSPEND FURTHER DELIVERIES,
- STOP OR SUSPEND SERVICES,
- AND WE MAY NOTIFY YOU IN WRITING TO TERMINATE YOUR ORDER ALONG WITH ANY OTHER CONTRACTS BETWEEN US.
13. WARRANTY
13.1 WARRANTY TERMS
- THE WARRANTIES VARY BASED ON THE POLICIES SET BY THE CERTIFIED DISTRIBUTORS OF THE PRODUCT BOTH WITHIN AND OUTSIDE KUWAIT.
- THE WARRANTY IS INVALID IF THE PRODUCT IS DAMAGED OR BROKEN DURING PURCHASE.
- THE DURATION OF THE WARRANTY FOR EACH PRODUCT IS INDICATED ON THE RECEIPT. CHARGES WILL APPLY FOR REPAIRS AFTER THE WARRANTY PERIOD.
- FOR ADDITIONAL INFORMATION, CONTACT OUR MAIN OFFICE OR EMAIL SUPPORT TEAM AT BUILDITKUWAIT@GMAIL.COM.
- WE STRIVE TO PROVIDE THE BEST AFTER-SALES SERVICE, WHICH INCLUDES A WARRANTY FOR ALL CUSTOMERS.
- AFTER-SALES SERVICE IS AVAILABLE FOR ALL ELECTRONIC ITEMS IN THE STORE.
- THE WARRANTY CAN LAST UP TO 12 MONTHS FROM THE DATE OF PURCHASE, DEPENDING ON THE ITEM.
- THE DURATION OF THE WARRANTY WILL BE NOTED ON THE INVOICE.
- 13.2 GENERAL WARRANTY PROCEEDURES
-
- BUILD IT COMPANY
WARRANTY COVERS ONLY FACTORY FAULTS/DEFECTS AND DOES NOT COVER ANY ISSUES
CAUSED DUE TO MISUSE.
- BUILD IT COMPANY
WARRANTY DOES NOT COVER ANY DEVICE THAT IS EXPOSED TO NATURAL DISASTERS.
- THE DEVICE
EXAMINATION PERIOD /RESPONSE TIME IN THE MAINTENANCE CENTER IS 72 HOURS.
- BUILD IT COMPANY
RESERVES THE RIGHT TO REPAIR THE DEVICE (WITHOUT EXCHANGING THE DEVICE)
AFTER THE COMPLETION OF 14 DAYS FROM THE DATE OF PURCHASE.
- IF THE DEVICE WAS
REPAIRED OR EXCHANGED DURING THE WARRANTY PERIOD THE WARRANTY ON THE
REPLACED DEVICE IS VALID UNTIL THE END OF THE ORIGINAL DEVICE WARRANTY
PERIOD.
- THE WARRANTY ON
THE REPAIRED/EXCHANGED DEVICE CANNOT BE EXTENDED OR TRANSFERRED FROM OLD
DEVICE.
- BUILD IT COMPANY
IS NOT RESPONSIBLE FOR THE LOSS OF PASSCODES AND CUSTOMER’S PRIVATE DATA.
- BUILD IT COMPANY
HAS THE RIGHT TO TAKE UP TO 180 DAYS, TO REPLACE, REPAIR, OR CONTACT
SUPPLIER FOR SUPPORT IF WARRANTY CASE(S) BELOW ARE MET:
THE WARRANTY WILL BE VOID IF THE DEVICE HAS SCRATCHES, DENTS,
CRACK, EXPOSED TO LIQUIDS, OR ANY DAMAGE CAUSED DUE TO SHOCK.
o WARRANTY VOIDS IF THE DEVICE IS TAMPERED WITH, OPENED OR MODIFIED
BY OTHER SERVICE CENTERS, OTHER THAN BUILD IT COMPANY.
o WARRANTY DOES NOT COVER IF UNSUPPORTED/INCOMPATIBLE SOFTWARE IS
INSTALLED ON THE DEVICE.
o ALL PRODUCT SPECIFICATIONS, ILLUSTRATIONS, DRAWINGS,
PARTICULARS, DIMENSIONS, PERFORMANCE DATA AND OTHER INFORMATION ON THE SITE OR
MADE AVAILABLE BY US ARE INTENDED TO REPRESENT NO MORE THAN A GENERAL
ILLUSTRATION OF THE PRODUCTS AND DO NOT CONSTITUTE A WARRANTY OR REPRESENTATION
BY US THAT THE PRODUCTS WILL CONFORM WITH THE SAME. YOU MUST REFER TO THE
MANUFACTURER'S SPECIFICATIONS OR WARRANTY DOCUMENTATION TO DETERMINE YOUR
RIGHTS AND REMEDIES IN THIS REGARD.
o YOU WILL HAVE THE BENEFIT OF THE MANUFACTURER'S, LICENSOR'S OR
SUPPLIER'S WARRANTY WITH THE PRODUCTS SUPPLIED AND SHOULD REFER TO THE RELEVANT
DOCUMENTATION SUPPLIED WITH THE PRODUCT IN THIS REGARD. (IF APPLICABLE, A
RETURNS POLICY MAY ALSO SET OUT PROCEDURES APPLICABLE TO REPAIRS OR REPLACEMENT
OF DEFECTIVE PRODUCTS DELIVERED.)
o YOUR RIGHTS OF REPAIR OR REPLACEMENT OF ANY PRODUCTS OR ANY PART
OR PARTS THEREOF WHICH ARE FOUND TO BE DEFECTIVE WILL (EXCEPT WERE AGREED
OTHERWISE) BE NEGATED OR RENDERED VOID WHERE:
o PRODUCTS HAVE BEEN REPAIRED OR ALTERED BY PERSONS OTHER THAN THE
MANUFACTURER, US OR ANY AUTHORISED DEALER; AND/OR
o DEFECTIVE PRODUCT OR PRODUCTS HAVE NOT BEEN RETURNED TOGETHER
WITH FULL DETAILS IN WRITING OF THE ALLEGED DEFECTS WITHIN 30 DAYS FROM THE
DATE ON WHICH SUCH PRODUCTS WERE DELIVERED; AND/OR
o DEFECTS ARE DUE (WHOLLY OR PARTIALLY) TO MISTREATMENT, IMPROPER
USE OR STORAGE OR MAINTENANCE OR INSTALLATION, OR FAILURE TO OBSERVE ANY
MANUFACTURERS' INSTRUCTIONS OR OTHER DIRECTIONS ISSUED OR MADE AVAILABLE BY US
IN CONNECTION WITH THE DELIVERED PRODUCTS.
o WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM
ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. THESE TERMS STATE YOUR SOLE AND EXCLUSIVE REMEDIES.
14. ERRORS AND INACCURACIES
WE STRIVE TO ENSURE THAT OUR WEBSITE IS ACCURATE, COMPLETE, AND CURRENT. HOWEVER, SOMETIMES HUMAN OR TECHNICAL ERRORS MAY OCCUR, WHICH CAN RESULT IN TYPOGRAPHICAL MISTAKES, INACCURACIES, OR OMISSIONS. THESE ERRORS MAY AFFECT PRICING, AVAILABILITY, AND PRODUCT INFORMATION. WE MAINTAIN THE RIGHT TO RECTIFY ANY ERRORS, INACCURACIES, OR OMISSIONS EVEN AFTER AN ORDER HAS BEEN PLACED. WE ALSO HAVE THE AUTHORITY TO CHANGE OR UPDATE INFORMATION WITHOUT PROVIDING PRIOR NOTICE AT ANY TIME.